bbokk's Privacy Policy

When you create an account and use our services at bbokk, we may collect the following types of information:

1.1 Information You Provide

• Name, date of birth, and contact details (email address, mobile number).
• Username and password for account login (passwords are always stored in encrypted form).
• Documents required for identity verification, which are collected through a secure process.
• Payment account details related to deposits and withdrawals (such as your bKash, Nagad, Rocket, or Upay number).
• Messages and attachments you send when contacting our support team.

1.2 Automatically Collected Information

• IP address, browser type and version, operating system.
• Your device identification information (Device ID).
• Your navigation patterns on our platform, page visits, and session duration.
• Gaming activity logs and records of deposit and withdrawal transactions.
• Referral source — meaning how you arrived at our site.

bbokk uses your information for the following purposes:

2.1 Providing Core Services

Your information is essential for managing your account, processing deposits and withdrawals, recording gaming activity, and providing bonuses and promotional offers.

2.2 Security & Fraud Prevention

We monitor transaction and login activity to ensure the security of your account and to detect fraudulent activity. If any suspicious activity is detected, we take immediate action.

2.3 Customer Support

Our 24/7 support team uses your information to provide accurate solutions to your complaints, questions, or issues. We provide support in both Bengali and English via live chat and email.

2.4 Platform Improvement

By analysing user behaviour, we improve the design, functionality, and game layout of our platform. This analysis is conducted entirely anonymously.

2.5 Legal & Regulatory Obligations

We retain and process information as required to comply with applicable laws and regulations. Information is also analysed to implement responsible gaming policies.

bbokk uses industry-standard technology and processes to protect your personal information. Our security framework is described below:

3.1 Technical Security

• SSL Encryption: All data exchanged between your browser and our servers passes through an encrypted tunnel.
• Passwords are never stored directly — they are kept in hashed form only.
• Payment-related information is stored in a separate, secured environment.
• Regular security audits and vulnerability assessments are conducted.

3.2 Organisational Security

• Only authorised staff can access your information, and only on a need-to-know basis.
• All staff receive training on data protection.
• Role-based access controls are maintained for data access.

3.3 Data Retention Period

We retain your information while your account is active. Even after an account is closed, some information may be retained for a defined period due to legal obligations and potential dispute resolution needs. Once that period ends, the information is securely deleted or anonymised.

bbokk does not sell your personal information to third parties. However, limited information may be shared in the specific circumstances described below:

4.1 Service Provider Partners

We engage certain trusted third-party service providers to help operate our platform, such as payment processing, technical infrastructure, and analytics services. Only the necessary information is provided to these partners, and they operate under strict confidentiality agreements.

4.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and Ezugi may receive the minimum information necessary to run their games. These providers are governed by their own privacy policies.

4.3 Legal Requirements

We may be required to disclose information as part of a court order, a legitimate request from a government authority, or a legal process. In such cases, we always provide only the minimum information necessary.

4.4 Business Transfers

In the event of a future business merger or acquisition, your information may be transferred. Should this occur, we will notify you in advance and inform you of your options in the new circumstances.

bbokk uses cookies and similar technologies to improve your experience. Details about the different types of cookies are provided below:

5.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform. They are used to maintain your login session, ensure security, and remember your preferences. Without these cookies, key features of the site will not function properly.

5.2 Analytical Cookies

These help us understand how you use our platform — which pages you spend more time on and where you encounter issues. This information is collected anonymously and is used solely to improve the quality of our services.

5.3 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may mean that some features of the platform no longer work properly.

bbokk respects your rights over your information. You have the following rights:

6.1 Right to Access

You can find out at any time what information we hold about you. If you contact our support team, we will provide a detailed account of your information within the specified timeframe.

6.2 Right to Rectification

If there is any error in the information we hold about you, you can request a correction. Our support team will always help maintain accurate and up-to-date information.

6.3 Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, due to legal obligations or ongoing disputes, it may not be possible to delete some information before a defined period has elapsed.

6.4 Right to Restrict Processing

You can request that we limit certain processing of your information. We will evaluate this request and take the steps that are possible.

6.5 How to Exercise Your Rights

To exercise any of the rights above, please contact our support team via live chat or email. After verifying your identity, we will process your request as quickly as possible.

bbokk is an adults-only platform. Our services are intended solely for those aged 21 or over. We do not knowingly collect personal information from minors.

Age verification is a mandatory step during account registration. If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account.

Deposits and withdrawals at bbokk can be made via bKash, Nagad, Rocket, and Upay. We take special care to protect your payment information.

8.1 Payment Information Handling

Your mobile banking numbers and transaction details are stored in a separate, more secure environment. Access to this information is kept strictly limited.

8.2 Third-Party Payment Providers

We are connected to mobile financial services such as bKash, Nagad, Rocket, and Upay to complete transactions. These organisations have their own privacy policies. During deposits and withdrawals, the relevant organisation's policy will also apply.

8.3 Transaction Records

We retain your transaction records for an appropriate period to support financial security and dispute resolution. Upon your request, we can provide you with your transaction history.

Over time, we may need to update our privacy policy due to legal changes, technological developments, or changes in the scope of our services.

If any significant changes are made to the policy, we will:

• We will note the date of any updates on this page.
• Where necessary, we will notify you directly via your registered email or through live chat.
• For significant changes, we will display a notice on the platform.

If you continue to use the platform after the updated policy is published, this will be considered as acceptance of the new policy. We therefore recommend checking this page regularly.

If you have any questions about this privacy policy or wish to make a request regarding your information, please contact our support team.

bbokk's support team is available 24 hours a day, 7 days a week to assist you in both Bengali and English. You can get instant help via live chat or send a detailed request by email.

Our contact address: [email protected]